Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a PayID casino we should take a look at? This page explains how to reach the Best Aussie Online Casinos team and what we can (and can't) help with.
What We Can Help With
Best Aussie Online Casinos is an independent comparison site covering Australian online casinos, their bonuses, payment methods and licensing. We're happy to hear from readers on topics like:
- Corrections or updates to a casino review, bonus offer or payment method listed on the site
- Questions about how we rank or compare operators such as VegasNow, Wincrown, Casea or the other sites featured on sole2soulsports.com
- Feedback on PayID availability, deposit limits or withdrawal times at a specific casino
- General queries about our editorial process, licensing information or site content
- Suggestions for new online casinos or payment methods we should review
What We Can't Help With
Because Best Aussie Online Casinos is a review and comparison site rather than a casino operator, there are some things outside our control. If you have an issue with any of the following, you'll need to contact the casino operator directly rather than us:
- Account access, verification (KYC) or login problems at a specific casino
- Deposits, withdrawals, PayID transfers or bonus credits not showing up in your account
- Disputes over wagering requirements, cashout limits or bonus terms applied to your account
- Complaints about a casino's customer service, once you've registered and deposited with them
Every casino we review lists its own support channels and licensing details on its site — that's the fastest route to sorting out an account-specific issue.
Before You Get in Touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- If you're weighing up PayID casinos against other payment options, our comparison pages cover deposit and withdrawal speeds, limits and fees for the operators we've reviewed.
- If your question is about gambling limits, self-exclusion or getting support with problem gambling, our Responsible Gambling page covers the tools and Australian support services available.
- If you want to know how Best Aussie Online Casinos is run, who's behind the site and how we're funded, that's all explained on our About Us page.
- For questions about how the site uses your information, our commercial relationships or the legal terms of using sole2soulsports.com, check our Terms and Conditions.
A Note on Commercial Relationships
Best Aussie Online Casinos may earn a commission when readers click through to a casino and sign up, and some operators shown on this site are partners of ours. This doesn't affect how we rank or describe them — commission never buys a better position on our tables, and every review still notes the drawbacks alongside the headline offer. If you think we've got something wrong on this front, we want to hear about it.
Player Eligibility and Age Requirement
A quick reminder before you contact us about any casino featured here: online gambling content on this site is intended for adults aged 18 and over. All the casinos we review are offshore operators accepting Australian players, so eligibility, licensing jurisdiction and consumer protections vary by operator — always check the licence details on the casino's own site before signing up, and get in touch if you spot outdated or unclear licensing information on one of our pages.
Response Times
We aim to review and respond to genuine enquiries as promptly as we can, though as an independent editorial team we don't offer live support in the way a casino's customer service desk might. If your matter is urgent and relates to a live account — a stuck withdrawal, a locked account or a bonus dispute — contacting the casino operator directly will always be faster than reaching out to us.
What to Include in Your Message
To help us look into your query properly, it's useful to include:
- The name of the casino or page you're referring to
- A brief description of what you noticed or what you'd like clarified
- Any relevant dates, such as when you last saw the information in question
That's usually enough for us to check the facts and update the page if needed, or point you toward the right resource elsewhere on the site.